The Good, The Bad, and The Ugly: What We Learn From Managing Crisis

C-Suite Coach recently celebrated its sixth anniversary with an in-person event featuring a panel discussion on crisis management. The panel included Ahtis Davis (SVP, Wells Fargo), Sekou Kaalund (Head of Consumer Banking, Northeast Division, Chase), and was moderated by Dr. Carla Michelle (C-Suite Network Coach).

Key Takeaways:

• Crises are inevitable: Every organization will experience crises, requiring proactive planning and preparation.

• Develop a crisis management plan: Create a comprehensive plan that addresses potential disruptions to your business, including disaster recovery, reputational issues, and supply chain challenges.

• Prioritize the first 24-48 hours: The initial response to a crisis is critical for effective recovery.

• Focus on facts and solutions: Avoid blame and focus on implementing your crisis plan and adapting as needed.

• Build strong relationships: Nurture relationships with your bank, financial institution, and other key stakeholders to access support during crises.

• Reflect and learn: Use crises as opportunities for growth, learning, and improving your leadership approach.

• Embrace resilience: Develop the ability to bounce back from setbacks and challenges.

• Act with integrity: Maintain ethical principles and values, especially during difficult times.

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